DOCS Jamaica


DOCS callers have the unique advantage of being able to call from anywhere using a wireless or landline and need not be at a specific location to access the service. Patients can call-in to our Call Center, from the initial onset of their symptoms for earlier interventions and better outcomes. A team of doctors and allied health workers employing internationally adopted evidenced-based decision support protocol, backed by internationally acclaimed Consultant Physicians in Jamaica, USA and UK will follow clinical algorithms to consistently assess the urgency and severity of caller complaints. Regular calling rates apply as per the phone service provider.


The majority of calls will be concluded by a physician resulting in one of the following outcomes/classifications:
  • Critical Calls – with immediate identification of life threatening conditions, initiation of treatment and immediate dispatch of emergency response team
  • Emergency Calls – immediate telephone consultation and physician guided treatment and referral to the nearest medical facility for continuation of care
  • Urgent Calls – physician consultation and treatment recommendation over the phone for immediate care with referral to the nearest DNA Urgent Care facility, hospital or affiliated physician within the next 24 hours
  • Referral Calls – Telephone Consultation with treatment plan at the nearest DNA Urgent Care facility, hospital or affiliated physician within the next 72 hours
  • Home Care directed by a DOCS physician over the phone resulting in rapid resolution of medical complaint.